PURCHASE & SHIPPING TERMS
Thank you for shopping with Doxies Down Under. We trust that you have enjoyed you shopping experience with us and we look forward to offering you new and exciting products in the future.
We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Doxies Down Under website (our Website).
Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Doxies Down Under Pty Ltd A.C.N.618 085 340 (we, us, our, or Doxies Down Under) and you.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Doxies Down Under is not obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, please email us immediately.
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST.
The actual amount that you are charged for your purchase will depend on the international currency conversion that you are charged via Pay Pal only.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
Our prices do not include insurance or any secondary attempts to deliver Items to you.
LIMITED PURCHASE QUANTITIES
Unless otherwise agreed, you may only purchase a maximum of one (1) of the followings products per household:
- Happiness is Being a Cover Dog;
- Happiness is being a Dachshund Cover Dog;
- Happiness is Dachshund Shaped Book Feature; and
- Happiness is Dog Shaped Book Feature.
Doxies Down Under accepts payment via PayPal only.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
In the event that Doxies Down Under does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.
We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.
PROCESSING OF ORDERS
All purchases, excluding tickets for the VIP Launch Pawty, are pre-sale and will not be processed or shipped until mid-November 2017.
By making a pre-sale purchase via our Website or Kickstarter campaign, you understand and acknowledge that all purchased items will not be shipped until mid-November 2017.
The VIP Launch Pawty will be held at a date and venue to be determined by Doxies Down Under. However, the date will be some time between mid-November 2017 and early December 2017 and the event venue will be located in Melbourne.
You are not permitted to pick up your ordered Items.
Shipping within Australia will be via Sendle.
The above delivery service includes tracking but does not include insurance. Please email us if you wish to obtain insurance and, in which case, we will provide you with a quote for that insurance.
We do not ship to post office boxes via the Sendle service.
Shipping to international destinations will be via Australia Post’s Economy Air service.
The above delivery service does not include tracking or insurance. Please email us if you require a tracking service or wish to obtain insurance. If so, then we will provide you with a quote for those features and services.
We do not ship to post office boxes.
International customers may be required to pay sales tax, duty and/or customs charges.
All taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We recommend contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Doxies Down Under is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.
We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:
- Australia – Between one (1) and six (6) business days.
- United States and United Kingdom – up to 10 (10) business days.
- Rest of the world – up to 15 (15) business days.
However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.
Delivery of your order may also be delayed if you provide us with an incorrect delivery address. For example, if you provide us with a PO Box, rather than a physical address.
CANCELLATION OF ORDERS
Doxies Down Under may cancel your order if for any reason we are unable to provide you with the Items subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
You are not permitted to cancel an order, unless expressly agreed to, in writing, by Doxies Down Under.
ITEMS MISSING FROM AN ORDER
Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations.
REFUNDS AND RETURNS
Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.
By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Doxies Down Under business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may contact us at any time to unsubscribe.
The laws of Victoria, Australia govern these Purchase & Shipping Terms.
Please email us if you have any questions about our Purchase & Shipping Terms.
Purchase & Shipping Terms last updated 18 April 2017.